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The purpose of this paper is to examine occupational health and safety (OHS) and workers' compensation legal entitlements and policy issues raised by the use of foreign temporary workers under the s457 visa scheme in Australia.

Interviews were conducted with 15 representatives of unions and employers along with written responses from government agencies and examination of government statistics, court and other documents.

The study suggests that foreign temporary workers can face significant difficulty in accessing their OHS rights and entitlements. This represents a challenge for government as well as unions and human resource professionals trying to manage workforce diversity.

Further detailed investigation is required into the extent of problems identified in this paper in Australia and other countries.

The study indicates that governments making use of guestworkers need to investigate whether these workers have effective access to the protection of OHS and workers' compensation laws and, if not, as indicated by this study, to make suitable policy interventions.

The human resource implications of managing guestworkers have been under‐researched to date despite the global growth in numbers. The paper starts to fill this gap, identifying a number of important policy issues in relation to OHS.

In the era of digital disruption and customer loyalty loss, it has become even more important to shape the experience journey of a firm’s stakeholders. The benefits of experience data (XD) analysis for a competitive advantage and firm performance are well proven in the business-to-customer context. Therefore, this study aims to explore the limited exploitation of XD in the business-to-business (B2B) context.

The data of 338 B2B firms is generated through computer-assisted telephone interviewing using a structured interview guideline. A Mann–Whitney U test and binary linear regression are applied to test hypotheses derived from literature.

The results suggest that XD non-collectors see XD increase efficiency, whereas XD collectors view XD strategically beyond customer data. Additionally, the successful application of XD in firms can be fostered by connecting XD with operational data through digitalised processes, strategic usage and data collection at certain defined points of time.

This study contributes to the understanding of XD perception between collectors and non-collectors and develops determinants for the successful application of XD management. Based on the results, B2B marketing executives from academics and practice can foster the implementation of XD management to improve all firm’s stakeholders’ experiences. In this way, this study contributes to the understanding of managing not only customers’ but other stakeholders’ experiences.